How do I create an account on Zinga?

How to create an account:

• Download from App Store or Google play store
• Visit https://zingaapp.com
• Click on “Sign Up”
• Select Customer or Service Provider
• Enter your email and password, or use Google sign-in

Can I use the same account on the web and mobile app?

Yes. Zinga supports cross-platform access. You can log in with the same credentials on:

• iOS App
• Android App

How do I book an appointment?

• Use the search bar to find a service provider
• Apply filters like price, rating, or location
• Click on Book Now
• Select a date and time
• Pre-pay to confirm your booking

Can I cancel or reschedule a booking?

Yes. Navigate to:

• My Bookings → Select the appointment
• Choose Cancel or Reschedule
• Follow the on-screen instructions
  Note: Cancellation policies may vary per provider.

What payment methods does Zinga support?

Zinga supports:

• Credit & Debit Cards (via Stripe)
• Google Pay & Apple Pay

Do I get a receipt after booking?

Yes. You will receive:

• A confirmation email with payment details
• Booking info in your Zinga dashboard

How does Zinga determine provider locations?

Zinga uses:

• Google Maps API to geo-locate providers
• Provider-entered business addresses
• Users can filter by location proximity within the search interface.

Will I get reminders before my appointment?

Yes. Zinga sends automated notifications:

• Email reminders (24 hours & 1 hour before)
• Push notifications (on mobile apps)
• Option to add to your Google or iOS calendar

Is my personal data safe with Zinga?

Absolutely. Zinga uses:

• End-to-end encryption
• JWT-secured sessions

I'm a service provider. How do I manage my availability?

• Log into your provider account
• Go to Dashboard > Availability
• Set your working days, hours, and break times
• Click Save

Your availability will now appear in real-time for customer bookings.

Who can I contact for technical or user support?

You can:

• Email: info@zingaapp.com
• Submit a ticket via the Help Center on the platform
• Reach out through live chat (during business hours)

Didn't find what you were looking for?

Visit our Help Center at info.zingaapp.com

or contact support@zingaapp.com